• About Us
• Operational Overview
• Employment Opportunities

• Operational Aspects
• F.A.Q.

Introduction
   GTC, Inc. is a internet technical support and IT helpdesk/technical support call center. Primary operations involve incoming telephone calls, as well as limited call outs on a case-by-case basis (depending on escalation). GTC also provides IT implementation and consulting, as well as advanced software design and development services for a variety of organizations in different industries.

Background
   GTC Inc. is a provider of technical support call center services. GTC provides this service solution to its clients by providing an 800 number to the client that will be used to access GTC's technical support representatives.
   The services GTC provides are critical to the client's operation, as well as GTC's revenue stream. GTC's business model is “Customer Service based” in nature, so all calls are handled with the utmost care, while maintaining reasonable hold and talk times. Immediate response and resolution of any call related issue is a critical part of the service that GTC provides to its clients.
   To ensure optimum access to GTC's technical support representatives, GTC provides specific service levels that ensure a higher level of availability and less “down time”. This includes 24x7x365 support, as well as quick response to clients when reporting support incidents or system interruptions. Severity Levels that coincide with the scope of the impact on the client exist (e.g. System Interruption = Severity Level 1 = immediate Response Commitment).
   The GTC Customer Service Center currently accepts direct client contact during all hours. GTC Customer Service staffed outside of standard business hours. This situation allows client subscribers to contact a “live person” and receive response as agreed upon.