As a GTC client, there are a number of tools provided through the GTC Client Information Portal. Below are a list of a few of these tools that assist our clients in monitoring their call-base, statistics and support levels.
- Web-based Reporting
- View call logs based on date range
- Monitor Ticket Activity and Call Flow
- Monitor Real-time Call Volume
- Call Statistics
- Date-range Based Query
- Observe Call Statistics Based on Call Type
- View Date-range Based Call Volume
- Customer Search
- Search Your Customer-Base Call Records
- Monitor Activity of Frequent Callers
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