Internet Support Services
Here are a few of the features of GTC's Helpdesk and Call Center Solution.
  • Year-round Internet Connectivity Support (24x7x365).
  • Support for Dial-up, Broadband, and Wireless Connections.
  • Customizable Second Level Support Based on Your Preferences.
  • Pricing Plans Based on Per Minute.
  • Operational web-based reporting.
  • Experienced Technicians Who Learn Your Technology.
  • Internally Developed, Customized Knowledgebase (Perquiro ™)
  • Customized Client Support System with Web Interface and Reporting (GCIS ™)
  • Problem Input and Response Via Phone, E-mail, Instant Messaging and Support Portal
  • Multi-Tier Support System
  • Personalized 800 # Access - Calls Answered in Organization's Name
  • Initial Point of Contact and Management for All Supported Software and Hardware Requests
  • Systematic Quality Assurance Process
  • Identification and Documentation of Your Support Processes and Escalation Paths

Optional support services are available for an additional cost. These include, but are not limited to, Email support, new customer sign-up, and Internet applications. Have a specific need?
GTC can develop support options to fulfill your requirements.