Help Desk Support Services

Here are a few of the features of GTC's Helpdesk and Call Center Solution.
  • Year-round Internet Connectivity Support (24x7x365).
  • Support for Dial-up, Broadband, and Wireless Connections.
  • Customizable Second Level Support Based on Your Preferences.
  • Pricing Plans Based on Per Minute.
  • Operational Web-Based Reporting.
  • Experienced Technicians Who Learn Your Technology.
  • Internally Developed, Customized Knowledgebase (Perquiro ™)
  • Customized Client Support System with Web Interface and Reporting (GCIS ™)
  • Problem Input and Response Via Phone, E-mail, Instant Messaging and Support Portal
  • Multi-Tier Support System
  • Personalized 800 # Access - Calls Answered in Organization's Name
  • Initial Point of Contact and Management for All Supported Software and Hardware Requests
  • Systematic Quality Assurance Process
  • Identification and Documentation of Your Support Processes and Escalation Paths