Help Desk Support Services
Here are a few of the features of GTC's Helpdesk and Call Center Solution.
- Year-round Internet Connectivity Support (24x7x365).
- Support for Dial-up, Broadband, and Wireless Connections.
- Customizable Second Level Support Based on Your Preferences.
- Pricing Plans Based on Per Minute.
- Operational Web-Based Reporting.
- Experienced Technicians Who Learn Your Technology.
- Internally Developed, Customized Knowledgebase (Perquiro ™)
- Customized Client Support System with Web Interface and Reporting (GCIS ™)
- Problem Input and Response Via Phone, E-mail, Instant Messaging and Support Portal
- Multi-Tier Support System
- Personalized 800 # Access - Calls Answered in Organization's Name
- Initial Point of Contact and Management for All Supported Software and Hardware Requests
- Systematic Quality Assurance Process
- Identification and Documentation of Your Support Processes and Escalation Paths